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TOTAL QUEUE PROVIDES YOUR BUSINESS A COMPLETE CUSTOMER QUEUE MANAGEMENT SYSTEM SOFTWARE SOLUTION!

queue-management-system-solution-south-africaTake action today and improve your customer service and waiting experience. Our TotalQueue Software allows you to set up a Customer Queue Management process quickly and easily configured to your business needs!

The TotalQueue System software consists of 4 major components: Print Number Module; Customer Overview Screen; Call Next Modul;e and System Management Module

Each of these components work together and communicate with each other, via the network LAN, to form the complete customer queue management system.

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For a FREE Quotation for a Queue Management System Software / Solution

QUEUE MANAGEMENT SYSTEMS AND SOLUTIONS FEATURES

Full Range of Customer Queue Management Functions:

  • Generate the printed Queue Ticket Numberqueue-management-system-software-solution
  • Tellers can call the Next Ticket, Call Again, Cancel, Transfer, etc.
  • LED TV Display Screen shows currently called number
  • LED TV Display can show video / slideshow aside from the Queue Tickets
  • Admin account can create Statistical Reports on the various Queue
  • Ticket parameters based on dates

QUEUE MANAGEMENT SYSTEMS AND SOLUTIONS FEATURES

queue-management-system-softwareUses Standard PC and other hardware Equipment:

  • The TotalQueue software runs on any regular PC, preferably Dual Core with 4GB RAM or higher, with Windows Operating System XP or newer version.
  • The PC that runs the TotalQueue software must have an HDMI output to connect to the LED TV, so that the Call Next Ticket audio can be broad cast from the LED TV.
  • Any LED TV with standard HD resolutions and HDMI input.
  • Ticket Printer can be any regular POS Printer, typically EPSON TM-T88V POS, STAR TSP650II, OK OKIPOS 407ii, etc.

QUEUE MANAGEMENT SYSTEMS AND SOLUTIONS FEATURES

Web-Bowser Based:queue-management-system-software-solution02

  • The software readily works with any Teller PC, since there will be no software installation needed, with only minimal configuration settings

 

 

QUEUE MANAGEMENT SYSTEMS AND SOLUTIONS FEATURES

queue-management-system-software-solution01Uses Standard PC and other hardware Equipment:

  • System configuration, system look and feel can be set by the Admin account.
  • Reports for Users, Services, and Sections, based on given date and time.
  • Real time monitoring of the Queue process by the Admin account
  • Graphical reports on Queue System statistics for Users, Services, and Sections, based on given date and time.

Contact us today

For a FREE Quotation for a Queue Management System Software / Solution

Great Reasons to consider moving over to our Queue Management System / Solution

1. Increased service efficiency

In field studies found that queue management systems and technology delivers an average increase of 35 percent in service efficiency. This is made possible with technology that enables agents and cashiers to hail the next customer more quickly and easily. It is also accomplished by queue management systems that ensure customers approach the correct service station based on their desired service (e.g., returns vs. new purchases, new account openings vs. regular transactions, business vs. consumer services).

2. Decreased wait time

Customers’ average wait times have been shown to decrease anywhere from 10 to 30 percent with queue management technology. Managers can do a better job of monitoring lines and reallocating resources when they’re immediately notified of changes in queue performance. Being able to prevent service breakdowns thanks to predictive metrics and real-time management means queues will run more efficiently, decreasing the average wait.

3. Decrease in perceived wait time

When it comes to queues, how long a customer thinks they’re waiting is just as important as how long they’re actually standing in line. Customers’ perceived wait times can decrease by as much as 40 percent with queue management technology like digital signage that keeps them busy and distracted through commercials or promotional messages. While a manager will benefit from information about customer counts and service times, customers also need and deserve information – people will be appeased when presented with digital signage, a printed ticket, or a text message displaying their current expected wait times.

4. Increase in impulse purchases

One of the biggest impacts to the bottom line made possible with the help of queue management technology, is to boost impulse sales. It’s possible to see a whopping 400 percent increase in impulse purchases at checkout with the combination of in-store digital signage and in-line merchandising, according to Lavi field studies. Digital messaging can be changed quickly and easily to accommodate particular types of crowds – mothers out in the morning with kids, individuals trying to beat the rush at their lunch hour or right after work – with in-store electronic signage displaying promos, commercials, and tutorials right next to available goods or services.